This vacancy is now closed


Harrow Council is the 12th largest London Borough by area and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The Adult Services department within the Peoples Directorate is looking to a Care Support Worker to join their team on a Fixed Term Contract until 08 July 2019. This role will require the successfully appointed candidate to work in a busy Duty Team. The role will require the person to carry out home visits & answering telephone queries.

The post holders will undertake Formal Assessment/Reassessment of need including low level risk assessment. They will also be required to Support planning; and/or Reviews of existing customer support care plans.

The post holder will report to the Team Manager and is expected to work closely with team members and colleagues to ensure the best coordination and efficient delivery of services.

 To be successful in this role you would need to have the below skills & experience:

  • Ability to communicate effectively in person and with telephone callers drawing out key information, identifying risks areas of concerns and using judgement to take forward appropriate actions.
  • Experience of identifying and dealing with complex issues relating to customer needs and determining appropriate course of action.
  • Written communication skills of high standard
  • Experience of providing information and advice relating to the full range and nature of services provided by Adult Social Care, housing and other related services including statutory and third sector organisations.


We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBT applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Role Profile/Selection Criteria

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