This vacancy is now closed


Housing Advice & Assessment Officer

Location: Harrow Council 

Directorate: Community Services Directorate

Contract Type: Temporary Ongoing

Working Hours: 36 hours

Closing Date: 06/11/2020

Interview Dates: TBC

Salary Range: £16.64 to £17.10


This is a fantastic opportunity for an experienced Housing Advice & Assessment Officer  to join the Housing Team at Harrow Council. The successful candidate will advise and assistance to housing applicants, in order to prevent and relieve homelessness, in line with legislation, case law, council policy objectives and priorities.

About us

Harrow Council is the 12th largest London borough by and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant need to have:

  • Knowledge of homelessness legislation including an awareness of the New Homelessness Reduction Act 2017
  • Knowledge of the rights of tenants in the private rented sector and their obligations
  • Experience of dealing with people face to face in stressful situations
  • Basic word processing, spreadsheet and database experience
  • Numeracy skills, including the ability to undertake financial analyses (e.g. rent affordability) of the circumstances of potentially homeless households
  • Negotiating skills that enable you to control interviews and work constructively, professionally and effectively with landlords, tenants, potentially homeless people, and other agencies
  • Flexibility regarding working hours in order to ensure good customer service which, occasionally, is outside 9:00 am to 5:00 pm

Our values

We have a set of values, which our employees have chosen, that represent what we are:

  • Be courageous
    • We are ambitious about what's possible, challenging the status quo and ready to step up and accept a challenge.  
    • We make brave decisions to achieve success, delivering on our promises and inspiring others to 'Think Big'.
  • Do it together
    • We build strong, effective relationships across the organisation, sharing our knowledge and breaking down silos.
    • We listen to others opinions to inform decision making and seek opportunities to drive collaboration with those that share our outcome.
    • We value diversity and always treat others with empathy and respect.
  • Make it happen
    • We are outcomes focused, setting clear objectives within a framework and articulating what success looks like.  
    • We are decisive, agile and quick to act.  We know what to do and have the conviction to do it.  
    • We break down barriers and enable others to be more effective.

Other information

  • Support for candidates visit:
  • Our behavioural indicators roles below G11 and above G11
  • Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'.

Important Note

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request, we are happy to be asked. So, if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates... Good luck!

To apply, please email your CV to

Disability Confident Race at Work Charter signatory