This vacancy is now closed


Housing Information Assistant

Ref: HAR-009942

Location: Harrow Council

Directorate: Community Services

Contract Type: Temporary ongoing

Working Hours: 36 hours

Closing Date: 03/12/2020

Salary Range: £12.45 per hour


This is a fantastic opportunity to join the Housing Team at Harrow Council on a temporary ongoing basis. The role purpose is to assist with the day to day work of the Housing Information Management Team by ensuring that the business has accurate information on which to make service decisions. To help with the analysis of data, to assist with the production and running of reports, support end-users with general IT queries relating to both the Housing IT system, and general Windows 10 / Office 365 issues,  and carry out IT training for users as and when required.

About us

Harrow Council is the 12th largest London borough by and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • Good knowledge of Windows 10 and Office 365
  • Experience of providing support in an IT role
  • Creative problem solving skills and be able to work on their own initiative
  • Proven experience of providing excellent customer service
  • Ability to support and advise non-technical staff on resolving IT issues
  • Flexibility in working arrangements to meet the need of the post
  • Excellent numeracy and analytical skills

Our values

We have a set of values, which our employees have chosen, that represent what we are:

  • Be courageous
    • We are ambitious about what's possible, challenging the status quo and ready to step up and accept a challenge.  
    • We make brave decisions to achieve success, delivering on our promises and inspiring others to 'Think Big'.
  • Do it together
    • We build strong, effective relationships across the organisation, sharing our knowledge and breaking down silos.
    • We listen to others opinions to inform decision making and seek opportunities to drive collaboration with those that share our outcome.
    • We value diversity and always treat others with empathy and respect.
  • Make it happen
    • We are outcomes focused, setting clear objectives within a framework and articulating what success looks like.  
    • We are decisive, agile and quick to act.  We know what to do and have the conviction to do it.  
    • We break down barriers and enable others to be more effective.

Other information

  • Support for candidates visit:
  • Our behavioural indicators roles below G11 and above G11
  • Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'.

Important Note

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request, we are happy to be asked. So, if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates... Good luck!

To apply, please email your CV to

Disability Confident Race at Work Charter signatory