This vacancy is now closed


Community Support Officer (Refugees) – G9

Ref: HAR-010023

Location: Harrow Council

Directorate: Resources Services

Contract Type: Temporary Ongoing

Working Hours: 25 hours

Closing Date: 15/01/2021

Interview Dates: TBC

Salary: £17.91 per hour


The post holder will provide support and assistance to both the Council, as well as to the refugees to be housed in the Borough.  They will be the primary point of contact between the Council, its partners, and external organisations including Citizens UK the Syrian VPR LA Liaison Team in the Home Office, and the DWP. In addition, the post holder will act as a case worker and liaison officer for the refugees ensuring they are suitably housed, adjusting and acclimatising to life in the United Kingdom and fulfilling the requirements of their accommodation in the borough.

About us

Harrow Council is the 12th largest London borough by and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • Working knowledge of the Arabic language and a good understanding of English
  • Education to A- Level as a minimum
  • Up to date knowledge of housing, immigration, housing benefit and welfare legislation and guidance on key aspect of settling in the UK
  • A practical understanding of working with safeguarding, equality, immigration and diversity matters
  • Knowledge of refugee rights and entitlements and an appreciation of key cultural sensitivities
  • Experience of working in a face to face customer focused environment
  • Experience of end to end case management
  • Experience of providing support to vulnerable individuals and households
  • Experience of working and liaising with multi-agency partners including health bodies, DWP and the third sector
  • Experience of developing effective partnerships internally and externally
  • The ability to communicate verbally and in writing with a diverse range of audiences including managers, landlords, solicitors and vulnerable customers
  • The ability to work effectively and efficiently within housing, safeguarding, immigration and Equalities laws minimising risk to the council
  • The ability to operate efficiently and prioritise sometimes challenging workload, particularly to ensure the most urgent matters are dealt with appropriately

Other information

Support for candidates visit: 

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practises barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at

We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

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