This vacancy is now closed


Complex Needs Navigator

Ref: HAR-010017

Location: Harrow Council

Directorate: Community Services

Contract Type: Temporary ongoing

Working Hours: 36 hours

Closing Date: 15/01/2021

Interview Dates: TBC

Salary: £18.40 per hour


The Housing Needs Service has a tradition of continuously developing and implementing innovative spend-to-save solutions to prevent homelessness and offer alternative housing options. The service aims to minimise and reduce the costs to the council of meeting housing needs in the borough, and to prevent the need for singles to undergo the upheaval of homelessness. Harrow takes a proactive “Enhanced Housing Options” approach to interviewing customers, to assist people with housing issues to find the best solution for them.  Our aim is to increase customer satisfaction while identifying more accurately the people who need additional help to resolve their housing difficulties. The team provides advice and practical assistance in promoting a range of solutions aimed at preventing homelessness and enabling people living in unsatisfactory housing conditions to improve their circumstances and, where necessary, relocate.

About us

Harrow Council is the 12th largest London borough by and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • Some knowledge of homelessness legislation (parts VI and VII of the Housing Act 1996, as amended by the Homelessness Act 2002 and the Homelessness Code of Guidance).
  • Knowledge of welfare benefits related to housing.
  • Experience of dealing with people with complex needs face to face in stressful situations.
  • The ability to demonstrate sensitivity to people’s individual needs, to act appropriately in dealing with the needs of people from minority groups and to identify the actions that can be taken to overcome barriers faced by different sections of Harrow’s diverse community.
  • The ability to communicate calmly, clearly and effectively in English and have excellent interpersonal skills for dealing with homeless people with complex needs under stress
  • Negotiating skills that enable you to control interviews and work constructively, professionally and effectively with agencies and organisations who support Rough Sleepers
  • The ability to demonstrate creativity and provide workable pathway solutions to support Rough Sleepers into appropriate move on accommodation
  • The ability to work within a team setting whilst being self-motivating and able to plan and organise own work to tight deadlines with the minimum of supervision.
  • The ability to write clear, legally accurate and concise letters in plain literate English.

Other information

Support for candidates visit: 

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practises barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at

We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Disability Confident Race at Work Charter signatory