Service Manager - Performance

Ref: 26217

Location: Harrow Council

Directorate: Community Services

Contract Type: Permanent

Working Hours: 36 hours

Closing Date: 25/07/2021

Interview Dates: TBC

Salary Range: £46,824 to £53,568


The Community Services Directorate at Harrow Council are looking for a Service Manager to join their Environment and Culture Division.

The post holder will manage the Directorate administrative and financial operations and work with external stakeholders and internal partners to ensure high quality services that meet the needs of the community and attract support from stakeholders locally. The Service Manager – Performance will be leading the council’s drive to engage with local communities through leadership of the Community Champions Scheme.

The post holder will also be responsible for:

  • Managing all internal and external community engagement for the Directorate
  • The delivery of engagement programmes linked to service plans for the Directorate
  • Directorate financial and operational performance reporting systems including reviewing and developing processes that aid in service improvement for operational delivery
  • Monitoring and reporting on the financial performance of the Directorate in all aspects including revenue (income and expenditure) and capital programmes
  • The processing of administrative functions around operational delivery, system maintenance, customer complaints and members engagement
  • Managing applications for and delivery of internally managed funding including some capital projects
  • Managing a staff of up to 20 with a budget of up to £1 million

About us

Harrow Council is the 12th largest London Borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • An understanding of equality issues and commitment to the aims and objectives of the Council's Equal Opportunities Policy and impact
  • Knowledge and comprehensive understanding of the service delivery, service development, Government policy, legislative frameworks and key issues, including equalities issues, relevant to the services.
  • An understanding of change management processes and the ways that staff need to be supported
  • Experience of working in a political environment and communicating effectively with elected Members
  • Strong interpersonal skills, with ability to build effective working relationships with a wide range of staff, managers, Members trade unions and external partners
  • Ability to demonstrate a high standard of written and verbal communication skills, including report writing and presentation skills.
  • A current driving licence valid for use in the UK.
  • Proven consultation and mediation and resolution skills.
  • Experience of establishing effective performance improvement measures and implementing continuous improvement methodologies.
  • Experience of building and managing a highly motivated and successful team.

For more information, please refer to the Role Profile/Selection Criteria.

Other information

Support for candidates visit: 

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practises barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at


We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Role Profile/Selection Criteria

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