Visitor Services Manager

Ref: 27920

Location: Harrow Council

Directorate: Community Services

Contract Type: Permanent

Working Hours: 20 hours

Closing Date: 31/10/2021

Interview Dates: TBC

Salary Range: £32,100 - £33,876 (pro-rata)


We are looking for a Visitor Services Manager to join Headstone Manor & Museum, part of the Environment & Culture division at Harrow Council, on a job share basis. The successful candidate will fulfil an important role maximising visitor enjoyment by maintaining excellent customer service levels and ensuring the smooth and safe operation of the site on a day to day basis, with a particular focus on front of house delivery and income generation.

About us

Headstone Manor & Museum provides a high-quality, accessible museum enabling Harrow residents to learn about and enjoy their local heritage. It is home to four historic listed buildings including a Grade 1 listed 14th century Manor House, a successful wedding and function venue, and café and retail offer. Harrow Council is the 12th largest London Borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

About you

The successful applicant will have:

  • Experience of facilities management within the arts/heritage/hospitality industry along with skills to carry out basic repairs and
  • Knowledge and experience of working in compliance to licensing and health and safety procedures and legislation, including food hygiene and accessibility.
  • Experience of managing front of house operations including café and retail offers.
  • Experience of managing a small team of people including the ability to organise rotas and shift systems.

For more information, please refer to the role profile/selection criteria.

Other information

Support for candidates visit: 

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practises barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at


We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Role Profile/Selection Criteria

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